F.A.Q’s

How do I order online? – Look through our store, click on the “Buy now” button next to the product. When you have finished shopping, you will be given the option to pay via PayPal, cash on collection or cheque. If you are purchasing more than one item or with free collection, email us first before payment so we can adjust the postage costs etc.. You will receive confirmation of your order by e-mail.

What payment methods do you accept? – PayPal, cash and Cheques (all cheques must be cleared before goods are released).  

Do you offer combined shipping on multiple purchases?  – Yes we do.

Will this part fit my guitar? – Just contact us and we’ll check for you.

I cannot find the part I am looking for? – If you have any order problems, please just send us a message we can always special order any parts for you.

Is this part in stock? – All goods offered for sale are in stock at the time of posting online, however sometimes more than one customer has purchased the same item at the same time. Please contact us if you would like a stock update.

Do you ship internationally? – Sorry no.

I’ve placed an order and it’s out of stock? – If you have placed an order and it is out of stock, you will have two choices.

1, wait until we reorder from our wholesalers (this can take a few weeks sometimes).

2, Receive a full refund and we will notify you when stocks are in if you wish to repurchase item.

Do you offer returns/ refunds? – You have the right to cancel and request a refund of the purchase you have made as long as the request is submitted within 7 working days. The returned goods must be in a resalable state and should be returned with their original packing and accessories. Upon receipt, a refund will be issued. Unless the goods are faulty or damaged, the buyer will be liable for the cost of the return postage.

How long will my order take to arrive? – All stock items are sent within 2 working days or cleared payment. Royal Mail UK 2nd class usually takes 2 – 3 days to arrive. Larger items can take a few days longer.

Terms & Conditions etc.

Strat®, Stratocaster®, Esquire®, Telecaster®, Tele®, Precision Bass®, Jazz Bass® and Fender® are registered trademarks of Fender® Musical Instruments.  Floyd Rose® is a registered trademark of Floyd Rose Industries. Gibson®, Les Paul®, S.G. ®, ES-335®, Epiphone® and P-90® are registered trademarks of Gibson Guitar Corp. 

ALL Parts & accessories are genuine and are described as by manufacturer.

Details or prices may change due to wholesalers discretion.

Any warranty does not cover normal wear and tear or customer modifications.

Kinellar Guitar Studios are not responsible for any damage injury or death caused to persons/equipment when installing items purchased from us. If you are unsure on how to install any items from us please contact a qualified guitar repairer. Kinellar Guitar Studios are not responsible for time taken by any delivery company. Postage on all items will be arranged within 2 working days.

All Images are property of their respectful owners. 

2008 – 2016 Kinellar Guitar Studios

Aberdeen Based String Instrument Technican & Luthier